Purpose
This refund policy is designed to ensure fair and transparent processes for students requesting refunds. It adheres to international standards and reflects the National Certification Bureau’s commitment to student satisfaction and accountability.
1. Scope
This policy applies to all students enrolled in current and upcoming training programs, courses, or certifications provided by the National Certification Bureau.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Cancellation by the Student: Requests made within the specified cancellation period.
- Cancellation by NCB: If the course is canceled or rescheduled by the National Certification Bureau.
- Exceptional Circumstances: Includes medical emergencies, bereavement, or other unforeseen events, subject to documentation.
3. Cancellation Conditions
- Enrollment Confirmation:
Your enrollment with NCB Training will only be effective if and when NCB Training sends you its official enrollment receipt and has received in full the Enrollment Fee and (if applicable) any other fees specified. - Student-Initiated Cancellations:
- You have seven days from the date of purchase to cancel your course and request a refund.
- No refunds will be offered if:
- Any part or the entire course has been completed.
- Any course material has been downloaded from your qualification(s).
4. Refund Conditions
- Cancellation by Student:
- Full refund for cancellations made 15 business days or more before the course start date, provided course materials have not been accessed or downloaded.
- 50% refund for cancellations made between 14 and 7 business days before the course start date.
- No refund for cancellations made less than 7 business days before the course start date.
- Cancellation by NCB:
- Full refund or option to transfer to an alternate session without any penalty.
- Course Non-Attendance:
- No refund will be provided for students who fail to attend without prior notice.
5. E-Learning Course Specifics
E-learning courses are studied entirely online. Using our platform is simple and self-explanatory. You will be supported by expert online tutors, and the course content is enriched with multimedia, including:
- Study books (downloadable)
- Student forums
- Mock examinations
Certain parts of the course content are downloadable for printing, watching, and listening on the move.
Exam Registration Policy:
Students must complete 100% of the online course and assignments before being enrolled for the exam. NCB will not register students for exams until the full course is completed.
6. Refund Process
- Submission of Refund Request:
- Refund requests must be made in writing via email to [NCB’s official email address] or through the online refund form.
- The request must include the student’s name, course details, and reason for the refund.
- Documentation:
- Supporting documents (if applicable) must be submitted along with the request.
- Processing Time:
- Refunds will be processed within 14 business days from the date of approval.
- Mode of Refund:
- Refunds will be issued through the original payment method unless otherwise agreed upon.
7. Refund Exceptions
Refunds will not be granted under the following conditions:
- If the student fails to meet the minimum attendance or participation requirements after the course begins.
- In cases of academic dishonesty or policy violations by the student.
- If the student has accessed more than 25% of the course content in online/e-learning courses.
8. Appeals
Students have the right to appeal refund decisions by submitting a formal appeal to [NCB Appeals Committee Email] within 5 business days of receiving the decision.
9. Amendments to Policy
The National Certification Bureau reserves the right to modify this policy as necessary. Changes will be communicated to all students in advance.
Effective Date: 09/May/2013
Last Reviewed: 08/May/2023
For further inquiries or clarification, please contact our support team at [NCB Contact Information
Office : National Certification Bureau – HSE Training and consultancy Grand Hyper building second-floor office number 10 Fahaheel Mobile No +965 67097786 E-Mail info@ncbme.com .