On completion, successful students will have the knowledge and skills to:

Knowledge

•            Explain the purpose of a quality management system

•            Explain quality management system standards

•            Understand management system audits

•            Understand third-party certification

•            Understand the business benefits of improved QMS performance

Skills

•            Plan, conduct, report, and follow up a quality management system audit

•            Establish conformity with ISO 9001 in accordance with ISO 19011 and ISO/IEC 17021

• Each day is divided into interactive sessions
• Numerous exercises are conducted and form part of continuous assessment
• A mock audit / role-play is conducted on later days of the training
• Delegates must participate actively in group and individual activities
• Practical illustrations and a model factory are used
• Sufficient time is required to read and understand the course notes
• Delivery includes lectures, overhead presentations, and slides
• Activities are assessed as part of overall evaluations
• A live audit or audit role-play is conducted so delegates can demonstrate learning

• Plan, Do, Check, Act (PDCA) cycle
• Core elements of a management system
• Interrelationship between leadership, policy, objectives, planning, implementation, measurement, review, and continual improvement

Quality Management

• Fundamental concepts and seven quality management principles (ISO 9000):
  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management
• Relationship between quality management and customer satisfaction
• Knowledge of ISO 9001 requirements and basic quality management terminology

Course Duration

• Virtual Training – 6 days (40 hours)

Examination

• Open-book online exam conducted by CQI & IRCA
• Duration:  1-45 minutes
• Additional grace time provided for non-native English speakers